Terms & Conditions for Japes' Kitchen

Before you place an order you should read the following:

Products, Ordering and Delivery Information
Terms and Conditions of Use
Privacy and Security Statement

(Collectively referred to as the “Terms of Business”) as these pages form part of our terms of business and contain important information about your order. None of the conditions herein affect your statutory rights according to the laws of England.

PRODUCTS

Whilst we make every effort to stock all our range all of the time, on the odd occasion a product may be genuinely out of stock. In this case we shall endeavour to replace the item/items with the next nearest match. If we are unable to do this we shall contact you before despatching your order.

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ALLERGIES

Due to the nature of goods, all our products are manufactured in an environment where nuts and nut oil and other allergens are present and therefore, we always recommend that people with allergies check our product information for allergen warnings and DO NOT consume such products if in doubt. Further information can be obtained from our customer service team who should be contacted at japeskitchen@gmail.com

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ORDERING

Once you have placed your order we shall ensure it is in stock, you will them receive an email to confirm your order is being processed.

If the billing details for your order are the same as your Delivery address details, by placing an order on our website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.

An e-mail confirmation of your order will be sent to the e-mail address you specified when placing your order. Please check that all details accurately reflect your requirements. Should there be any discrepancies, please e-mail us on japeskitchen@gmail.com immediately. In order to amend an order it must not have already left our premises. Please note we do not advise recipients of impending deliveries. We are unable to accept responsibility for parcels after our various carriers have accepted these and risk will pass to you on dispatch.

We reserve the right to change or substitute the Products and packaging without prior notice. It may be necessary for us to substitute for an equal or higher priced item owing to the perishable nature of the Products and the fact that they are time-critical. If time is available, we will attempt to contact you.

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Capacity to Contract

You are confirming by placing an order that you are not a minor and are aged 18 or over and have the capacity to enter into a contract with us.

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Payment

We accept payment by Switch, Visa, American Express, Solo and Mastercard but not by means of any other card. We will obtain a sanction from the relevant card company prior to dispatch and it is important for you to provide us with correct details such as but not limited to name, account address, card number, issue number, issue date and expiry date. We cannot accept liability for an order being delayed as a result of incorrect or invalid payment details being given to us.

The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. 

In the unfortunate event that your payment card is used fraudulently to make a purchase with Japes' Kitchen, you as a consumer are entitled to cancel the said payment(s). If payment has already been made, you the consumer are entitled in accordance with the standing Consumer Protection Distance Selling Regulations 2000 to a re-credit or to have all sums returned to you by the card issuer.

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DELIVERY INFORMATION

Our online ordering service is currently available for delivery in the United Kingdom only, within an 8 mile radius of Harrow. Any other services required are subject to approval from Japes' Kitchen, via email or enquiry form. 

All orders received by 21.00 p.m Friday shall be despatched for delivery the following Monday. Any orders placed after 9pm will leave our premises the following week.

You are requested to leave a form of email or telephone contact for us to pass this information onto the delivery team.

The delivery charges shall be calculated once you go to check out.

We accept no liability for any loss or damage by reason of a delivery failure owing to the recipient not being available.

We can only deliver to the address you provide and enter when placing your order and cannot accept any liability for late or failed delivery if the stated address is incorrect. The delivery address must be a physical address and not a post box number to which no delivery will be made. Any deliveries to a business address shall be deemed to be completed if left at the reception area and a representative of that business signs a receipt.

During peak season time please ensure you read any additional information regarding delivery times on our website.

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Returns Policy

If the unfortunate event of your goods arriving damaged you must firstly refuse delivery if the packaging seems damaged.

Contact us as soon as you open the package and take photographic evidence of each damaged item. Plus one photo all all damaged items together, this will ensure a fair, accurate and successful claim.

Keep a note of your order number and email us on japeskitchen@gmail.com with as much information as possible. This must be done with 24hours of you receiving your parcel due to the item being highly perishable.

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Cancelling the Order

Any orders you wish to cancel must be done so before your order has been despatched. Once your order has been despatched Japes' Kitchen cannot accept any liability for changes to your order.

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Complaints 

If you have a complaint about any of our products (24hours for products) or services you must put this in writing. Once we receive your complaint you shall be contacted within 48 hours. You shall be asked for evidence to support your claim. It shall be thoroughly investigated and escalated to the necessary party.

Proprietorship information

We are Japes' Kitchen. Any reference to “we” or “us” or “our” shall be construed accordingly. We own and operate this website. “You” and “your” means a user of the registration service on this website.

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Intellectual Property Rights

“Japes' Kitchen” are copyright and/or registered trademarks in the United Kingdom, and these intellectual property rights are the sole and exclusive property of JAPES' KITCHEN and may not be used in any way by anyone anywhere.

This website design, which is copyright, the JAPES KITCHEN' trade marks, text, graphics and the selection and arrangement of such material and any computer programs or databases relating to the website are owned by us and cannot be used for any purpose other than the limited downloading exercise referred to below.

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PRIVACY AND SECURITY

We are firmly committed to and wish to protect your privacy and information and to provide a safe and secure site for electronic commerce transactions and as a result have created this privacy and security policy. We will treat as confidential all of the personal information you give to us when you register with us using the facility on this website. This includes your name, address, e-mail address, telephone and fax contact numbers, gender, date of birth.

All transactions you enter into with us through our website and all information you provide to us either on the www.japeskitchen.co.uk website, by e-mail or through any other means of communication is entered into with and held by Japes' Kitchen.

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Security of Transactions

JAPES' KITCHEN take your security very seriously and will encrypt consumer data, such as debit or credit card numbers, when you order directly through the website. We transfer the encrypted data over the Internet using secure socket layer (SSL) technology so that your online shopping experience is safe and secure.